Orders will be fulfilled in the order they are received
PRIME CARE UPDATES
Prime Care Technologies supports Net Health password resets; this includes weekend coverage. If you need a password reset over the weekend, please contact Prime Care Support at Service@primecaretech.comor (855) 424-3917. For all other password resets, consult this resource on Springboard and through this link.
Prime Care has added additional help desk staff to decrease wait and response times. Please continue to provide feedback on your experiences as the help desk shifts to provide more support to Infinity Rehab.
Haven’t heard back? We have created a Prime Care escalation email! If you have not heard back from Prime Care on your case or you are waiting on the phone for over 10 minutes, please email INRescalations@primecaretech.com. This will alert Prime Care supervisors and create a ticket in the system. The team will work quickly on these cases. If the case is urgent, please also CC ZSDodge@infinityrehab.com and STurner@firstname.lastname@example.org to add urgency to these cases.
Is your device still using “Infinityuser” as the login? Please contact Frank Lopez at email@example.com to schedule time to complete these domain changes to your shared laptops.
Unsure whether to contact our IT Department or Prime Care? Consult this resource on Springboard and directly through this link.
Share This Story, Choose Your Platform!
Join Our Newsletter.
The Infinity Rehab newsletter, Further, features our top stories, industry articles, and more.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.