WORKSTATION PATCHING SCHEDULE UPDATE
Prime Care performs weekly patching on Infinity laptops. The updates usually happen overnight so as not to interrupt daily work. Up to now, these patching sessions have been taking place overnight on Thursdays. This is changing to Wednesdays.
As part of Prime Care’s commitment to workstations being secure and performing at their best, DAS Health applies regular updates to all managed workstations. Below is an overview of what to expect each week.
Weekly Patching Schedule
Wednesdays 1:00 AM – 3:00 PM
Security patches and system updates are automatically installed during this window. You can continue working normally—updates run quietly in the background.
After 3:00 PM
Once patching is complete, you’ll receive a restart prompt with two options:
- Restart Now – Your computer will reboot immediately
- Postpone for 2 Hours – Delay the restart and continue working
Example Prompt
Important Details
- The restart prompt will remain on your screen until you choose an option
- You may postpone the restart up to three times, in 2‑hour increments
- If no action is taken within 2 hours, the system will automatically restart
- Please save your work before the restart occurs
Why This Matters
Regular patching and timely restarts help ensure:
- Protection against security threats
- Resolution of known vulnerabilities
- Improved performance and stability
Devices must be on and connected to the internet. If not online at the time of the update, attempts will be made after the scheduled day and time to update. While Prime Care has taken every precaution to minimize complications during this event, there exists a certain amount of risk and the possibility of extended service disruption. If you need support, please use the Prime Care contact info below.
ASSET REQUESTS
An updated form has been created for IT asset requests: click here to access the form. Please do not use any old links! This will automatically alert IT to the request and allow us to better keep track of it. Please don’t email, text, or call IT directly. If you have trouble accessing the form, please let us know.
A reminder to please let IT know if a piece of equipment is being moved to another location. For inventory and support purposes, we need to have an accurate inventory of where devices are being used.
SUPPORT
When contacting IT for support, include as much detail as possible with your initial communication. Please include the laptop or iPad number, the issue you’re having, how long it’s been happening, and any error messages you are receiving—including screenshots if possible. The more detail you include, the more effectively and efficiently IT can troubleshoot the issue.
If you are having an issue with NetHealth other than a password reset, please contact NetHealth support directly. Prime Care can only reset your password and cannot help with any other NetHealth issues. Password reset requests can be handled by Prime Care, Staffing, or IT. Requests for changes in user setup or site access should go through the IT department.
Please use the contact information below for your IT support needs.
- NetHealth – Optima-support@nethealth.com or 772-403-1301
- Prime Care Technologies – service@primecaretech.com or 855-424-3917
- IT Department – IT@infinityrehab.com or 971-412-1971
- Unsure who to contact? Consult the IT Support Who to Contact resource
