We are making progress on moving forward with the Apple device exchange and will start rolling out replacements soon.  We will need everyone’s help to make this exchange go as smoothly as possible.  The exchange will be done on a site-by-site basis and IT will be in contact with you when it’s time for your site to be exchanged.  If you have any questions about how the exchange will work, please contact the IT Department.


The green support stickers that are on many of the devices in the field DO NOT have the correct phone number or website for obtaining support.  We will be rolling out new stickers with correct support contact information as devices are replaced or as new ones are deployed.  In the meantime, please use the contact information below for any IT support needs.



  • When sending patient information or PHI, please type SECURE in the email subject line so the email will be sent with encryption.
  • Email phishing continues to be a problem.  The attackers are getting much more sophisticated and realistic in their attempts. The attackers are getting much more sophisticated and realistic in their attempts. Here are a couple of items to look for that will help spot a phishing email:

–The sender or “From” email address doesn’t appear to be from the correct source. For example, an email that appears to be from Microsoft but has a sender email address from Gmail.

–Hover your mouse over any link in the email to display the website you’ll be taken to if you click it. If it doesn’t look like a website that is associated with the sender of the email, then it’s probably not legitimate.

  • If you suspect that an email may not be legitimate, try contacting the sender directly to verify. DO NOT click on the “from” address in the email.  Send a separate email to the sender by typing in the email address.
  • If you have any doubt, please contact the IT Department before responding or clicking on any links.


  • Reminder: Prime Care Technologies supports NetHealth password resets; this includes weekend coverage.  If you need a password reset over the weekend, please contact Prime Care Support at or 855-424-3917.
  • Prime Care is continually patching and updating our laptops.  This is done weekly on Thursdays and is normally done after hours.  In order for the patching to be successful, the laptops need to be powered on and users logged out.  If the patching can’t be completed as scheduled, then you may see a message popup indicating that updates need to be applied and that your computer will restart.  This will probably happen during the workday if the patches cannot be completed overnight.

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