How Susan Mayer Became Involved With AHCA

Infinity Rehab has a long-standing relationship with the American Healthcare Association (AHCA) and its individual state affiliates as a business partner. So, it was a natural fit for Susan Mayer, Midwest Regional Sales Director with Infinity, to become involved with the organization. As part of her job, she actively participates in state and national membership associations for networking and building relationships.

Mayer Assumes Role as AHCA Senior Examiner

Mayer was recently named a Senior Examiner for the AHCA/NCAL National Quality Awards Program. It is a progressive program from the AHCA that is based on the Baldrige Criteria for Performance Excellence. Long-term and post-acute care providers participate in an application process that move them from the Bronze level, to Silver, and then ultimately, to the Gold. Mayer will be reviewing applications for the Silver Award level.
“Recipients of these awards demonstrate the achievement of high levels of performance over time in the following areas: leadership, strategic planning, customer and workforce operations, and knowledge management,” Mayer noted. “By moving through the levels, recipients will improve the service and quality of care they provide by improving performance, health care outcomes, strategic planning, customer and staff satisfaction, and leadership criteria.”

Partnership Proves to be Fulfilling

Taking on this new role will provide Mayer with a unique level of fulfillment. This is due largely to AHCA promoting excellence and advocacy in long-term and post-acute care. Mayer stated, “Infinity Rehab is prepared to offer the post-acute care solutions that AHCA membership desires. Through AHCA and state affiliate networking, it is satisfying to be able to match our programming with the needs of both our customers, and potential customers, alike.
Additionally, Mayer noted the benefit of her relationship with AHCA as it relates to her penchant for life-long learning and new challenges. It’s not only important to her, but a guiding principal of Infinity Rehab. She noted on her involvement, “It will allow me to expand my network of colleagues and to continue to grow both personally and professionally.   It is my privilege to participate in this highly respected program that recognizes those committed to achieving a standard of high quality.”

More About Susan Mayer

Mayer is not only the Midwest Regional Sales Director, but a physical therapist as well. She develops and implements an annual growth plan resulting in contract acquisitions in all levels of senior living in the Midwest Territory (MO, IL, KS, WI, MN) for Infinity Rehab.  Furthermore, she utilizes data analytics to better understand the challenges faced by potential customers, as well as introducing them to Infinity programming that will enhance their readiness for value-based reimbursement models and census development.  Additional responsibilities she takes on include: identification of marketplace trends, competition, dynamics, and reimbursement models. She curates and presents contract proposals customized to reflect client needs, as well as providing education on post-acute care reimbursement changes in relation to rehab.

What is AHCA?

As the nation’s largest association of long-term and post-acute care providers, the American Healthcare Association (AHCA) advocates for quality care and services for frail, elderly, and disabled Americans who require services provided in a long-term care setting. Members provide essential care to approximately one million individuals in over 13.5K not-for-profit and proprietary member facilities.
AHCA represents the long-term care community to the nation at large – to government, business leaders, and the general public. They serve as a force for change, providing information, education, and administrative tools that enhance quality at every level.
As part of their extensive portfolio of member services, AHCA maintains legislative, regulatory, and public affairs.  ACHA develops public policies, which balance economic and regulatory principles to support quality of care and quality of life.

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