It’s that time of the year again, a time when we reflect on the year that was while looking forward to the year ahead. 2012 for Infinity Rehab trended toward the positive on the business side as we adjusted accordingly – and positively – to the major changes in Medicare that we experienced in years past. We saw major growth in our Outpatient Services and we continued to strengthen our presence in states we currently operate within. The annual employee survey showed us once again that over 98% of our therapists would recommend Infinity to a friend. But most resounding is the fact that our patient satisfaction survey revealed that 94.5% of those we served would recommend our services to others, which means we have met our ultimate goal -making people better through positive clinical outcomes!
2012 was also a great year for employees reaching personal goals. With approximately 1,800 on-call, part-time, full-time employees, there are hundreds of stories of personal triumph that could be shared, but we will focus on two examples where preparation, teamwork, and perseverance lead to outstanding results.
On Sunday, November 25, 2012 over 17,000 people participated in the Seattle Marathon walking and running events. Morris Canda, Physical Therapist Assistant and Director of Rehab; and Alison Scheiderer, Occupational Therapist – both Infinity Rehab therapists – participated in the event. The 2012 marathon was the second time both had competed in the race. They set out with the goal to beat their previous records – both walked away victorious. “I said last year would be my only full marathon ever but it feels good to improve,” says Scheiderer. She beat last year’s time by 20 minutes finishing at 3 hours and 42 minutes. The two athletes trained together during the 12 weeks leading up to the race. “I am fortunate to have a co-worker as a training partner, Alison kept me motivated,” says Canda who finished at 3 hours and 43 minutes. It was with the support of others and diligent training that they were able to achieve their goal.
During the month of September, the Portland, Oregon based Bicycle Transportation Alliance sponsored an event that challenged local businesses to encourage employees to bike to work. The Infinity Rehab home office registered as team Rehab Riders. Although we went up against large multi-national companies like Intel, Xerox, and Nike, who all boast local staff in excess of 1,000 workers, we still had a strong showing. We dusted off our beach cruisers and road bikes, strapped on our helmets, and logged almost 1,000 team miles during the month. Infinity President, Mike Billings, PT, MS, CEEAA, (who is an avid cyclist) sent motivational emails to the team throughout the challenge. He gave sage advice on proper gear to wear during inclement weather and shared tips on basic bike maintenance. The bike-to-work challenge provided a great opportunity for home office staff to bond and have fun while trying out a healthy way of traveling to work.
As we look toward 2013 we can soundly say that 2012 was a great year. What are some things that you’re looking forward to in the New Year? Are there any challenges that you’re excited to meet head-on?