Our first Shining Star this issue is Nancy Gardner, PTA. Nancy works at Mission Healthcare at Bellevue in Bellevue, Washington.

Here is what his nominator had to say.

Nancy is particularly skilled at meeting patients where they are and facilitating development in physical skills through growth of interpersonal relationships. Her patients trust they are in the best care when she is working with them, and she is able to show patients their true potential. I am regularly hearing praise from patients if Nancy’s name come up!

Nancy regularly goes the extra mile by making strong connections with her patients and aiming to incorporate regular activities with them. Whether this is having a chat about hobbies during rest breaks or checking in when she knows a patient is having a bad day.

Nancy truly exhibits creating a culture of trust and respect. Her relationships with her patients, co-workers, and other IDT members show she is passionate about finding what is best for our patients and getting everyone on the same page while also acknowledging everyone’s role.

Our second Shining Star this issue is Joanna Swallow, PTA. Joanna works at the Idaho State Veterans Home in Pocatello, Idaho.

Here is what her nominator had to say.

Jo offers excellent patient education, a high level of clinical skills during all of her interactions with our patients, and effective communication between therapy and nursing to best care for our patients.

Jo has stepped up to periodically attend UR meetings as the therapy delegate which has had her develop even more confidence in communication within our team and the larger interdisciplinary facility team. She is also passionate about linking participation in therapy to improving the quality of our patients’ lives.

Jo demonstrates passion for improving the quality of people’s lives through taking the time to listen to patients’ concerns, answer their questions, and make sure they understand their treatment plans. She continues demonstrate creative treatment ideas that innovate, and through her ability to build rapport with patients, she exemplifies Infinity’s culture of trust and respect.





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