IF I HAVE AN IT ISSUE, WHO SHOULD I CONTACT FIRST?
Please do not email or call our internal IT team directly as a first step automatically. In most cases, your issue will likely need Prime Care’s support. Please reference this table and download the flyer below.
| ISSUE | Prime Care | Net Health | Infinity Rehab IT |
| Net Health: password resets * | X | X | |
| Net Health: site access, user permissions | X | ||
| Net Health: All other NetHealth issues | X | X | |
| Network issues (connectivity, internet) | X | ||
| F drive troubleshooting | X | ||
| Clinicient password resets | X | ||
| Adobe troubleshooting | X | ||
| Advanced support | X | ||
| Microsoft application troubleshooting | X | X | |
| Email access | X | ||
| One Drive, Teams, and/or SharePoint access | X | ||
| Document troubleshooting | X | ||
| Asset management** | X | ||
| VPN and F drive access | X | ||
| Soft Phone Issues (Boomea) | X | ||
| *Infinity Rehab Staffing can also reset Net Health passwords
**The assest request form should be used for all new asset requests, do not email IT directly |
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SAVE OR PRINT: IT Support Who to Contact
Email Prime Care Support
Phone: 1-855-424-3917
Thank you for helping us keep IT support seamless and efficient.
DOES YOUR EQUIPMENT HAVE AN OLD STICKER?
Double-check your laptops and tablets! It’s possible you have an outdated IT support sticker. We migrated away from Avamere IT to a new IT servicer, Prime Care, back in 2022. If you still have an old Avamere Service Desk IT sticker, that is no longer valid IT support information. Please email our IT department and request a new sticker for your device.
EQUIPMENT REQUESTS
Reminder: there is a new IT Asset Request Form–do not send emails to IT!
Please use the following link for any equipment requests: IT Asset Requests. Springboard has also been updated with the new link.
