REMINDER: WINDOWS 11 UPGRADE
Microsoft is ending support for Windows 10 as of October 14, 2025. After this date, Windows 10 will no longer receive security or feature updates. Prime Care has been working to upgrade our laptops to Windows 11 prior to this date. This process will continue throughout the month of August and into early September. The upgrade should happen outside of normal business hours. If the machine is not available for any reason, the upgrade will happen during normal work hours. To minimize this possibility, try to keep laptops powered up and online overnight. There are a few machines that are not capable of running Windows 11 and will need to be replaced. We will be working to get them replaced as soon as possible.
SHARED USER ACCOUNTS PHASEOUT
As a part of our IT security plan, we are moving away from the shared user accounts the field uses to access a laptop. Instead, clinicians will be signing in using an @infinityrehab.com email address. This will only apply to accessing a laptop, and the process for accessing iPads will be unchanged.
Prime Care has fixed an issue that was blocking the updates from happening and will begin to go back through our machines and update any that were not done during the first phase. The laptops need to be updated for the new sign-in process to work. Until the machines are updated, continue using the old sign in and password.
Thank you for your patience while we work through this. If you have any immediate concerns or questions, please contact our IT Department.
DOES YOUR EQUIPMENT HAVE AN OLD STICKER?
Double-check your laptops and tablets! It’s possible you have an outdated IT support sticker. We migrated away from Avamere IT to a new IT servicer, Prime Care, back in 2022. If you still have an old Avamere Service Desk IT sticker, that is no longer valid IT support information. Please email our IT department and request a new sticker for your device.
EQUIPMENT REQUESTS
Reminder: there is a new IT Asset Request Form–do not send emails to IT!
Please use the following link for any equipment requests: IT Asset Requests. Springboard has also been updated with the new link.
IT SUPPORT FLYER
This information is also available on Springboard and Microsoft Teams. Still have questions? You can always reach out to us directly.
- IT Department – IT@infinityrehab.com or 971-412-1971
