PRIME CARE SUPPORT UPDATE
Prime Care Technologies has been acquired by a company called DAS Health. For the most part, you won’t notice much of a change regarding support. The support team will remain the same and Infinity has a dedicated support phone number of 855-424-3917 that will also remain the same.
However, there is one change that you should be aware of. The support email address for Prime Care (now DAS Health) is changing to service@dashealth.com. The old address of service@primecaretech.com will still work for a short time, but we are unsure of the stop date. Additionally, any ticket updates or technician responses will now be sent from the @dashealth.com domain.
We are in the process of updating any documentation that has the old support email address on it and will be sending it out to replace what you currently have. This will include the support stickers that are attached to laptops and iPads. The IT Support Who to Contact flyer in the IT section of Springboard has been updated with the new information and is attached below.
ASSET REQUESTS
An updated form has been created for IT asset requests: click here to access the form. Please do not use any old links! This will automatically alert IT to the request and allow us to better keep track of it. Please don’t email, text, or call IT directly. If you have trouble accessing the form, please let us know.
A reminder to please let IT know if a piece of equipment is being moved to another location. For inventory and support purposes, we need to have an accurate inventory of where devices are being used.
SUPPORT
When contacting IT for support, include as much detail as possible with your initial communication. Please include the laptop or iPad number, the issue you’re having, how long it’s been happening, and any error messages you are receiving—including screenshots if possible. The more detail you include, the more effectively and efficiently IT can troubleshoot the issue.
If you are having an issue with NetHealth other than a password reset, please contact NetHealth support directly. Prime Care can only reset your password and cannot help with any other NetHealth issues. Password reset requests can be handled by Prime Care, Staffing, or IT. Requests for changes in user setup or site access should go through the IT department.
Please use the contact information below for your IT support needs.
- NetHealth – Optima-support@nethealth.com or 772-403-1301
- Prime Care Technologies – service@dashealth.com or 855-424-3917
- IT Department – IT@infinityrehab.com or 971-412-1971
