EQUIPMENT
Please help IT keep our laptop computers running smoothly by keeping them up to date. Patches and updates are pushed out by Prime Care on at least a weekly basis, typically on Thursday evenings during off hours. For the update to happen, the laptop needs to be powered up and placed online periodically. If there are laptops that aren’t used on a regular basis, please power them up and place them online once a week either overnight or during the day so that they can receive any needed updates.
A reminder to please let IT know if a piece of equipment is being moved to another location. For inventory and support purposes, we need to have an accurate inventory of where devices are being used.
ASSET REQUESTS
A new form has been created for IT asset requests: click here to access the form. Please do not use any old links! This will automatically alert IT to the request and allow us to better keep track of it. Please don’t email, text, or call IT directly. If you have trouble accessing the form, please let us know.
SUPPORT
When contacting IT for support, include as much detail as possible with your initial communication. Please include the laptop or iPad number, the issue you’re having, how long it’s been happening, and any error messages you are receiving—including screenshots if possible. The more detail you include, the more effectively and efficiently IT can troubleshoot the issue.
If you are having an issue with NetHealth other than a password reset, please contact NetHealth support directly. Prime Care can only reset your password and cannot help with any other NetHealth issues. Password reset requests can be handled by Prime Care, Staffing, or IT. Requests for changes in user setup or site access should go through the IT department.
Please use the contact information below for your IT support needs.
- NetHealth – Optima-support@nethealth.com or 772-403-1301
- Prime Care Technologies – service@primecaretech.com or 855-424-3917
- IT Department – IT@infinityrehab.com or 971-412-1971
- Unsure who to contact? Consult the IT Support Who to Contact resource
