OFFICE SUPPLY ORDERING THROUGH STAPLES
All office supply ordering is now done through our new corporate account with Staples. Get all the details in our Insider article here.
NEW IT STICKERS ARRIVING SOON
Updated IT support stickers were sent to most DORs in their Q1 2026 quarterly marketing kits, which shipped in late December 2025. If you do not receive them in your kits, the IT Department will be sending them to you directly. Be on the lookout for them and make sure all laptops and iPads in your community have the correct sticker.
EQUIPMENT REQUESTS: USE THE ONLINE FORM
Equipment requests should be submitted using the IT Asset Request Form. This will automatically alert IT to the request and allow us to better keep track of it. Please don’t email, text, or call IT directly. If you have trouble accessing the form, please let us know.
SUPPORT
When contacting IT support, include as much detail as possible with your initial communication. Please include the laptop or iPad number, the issue you’re having, how long it’s been happening, and any error messages you are receiving—including screenshots if possible. The more detail you include, the more effectively and efficiently IT can troubleshoot the issue.
Please note that for NetHealth issues other than password resets, your best first option for support is NetHealth. Prime Care can only reset your password and cannot help with any other NetHealth issues.
SAVE OR PRINT: IT Support Who to Contact
Email Prime Care Support
Phone: 1-855-424-3917
Thank you for helping us keep IT support seamless and efficient.
