Skip the Waiting Room: Telehealth with MDLIVE
When you’re not feeling your best, the last thing you want to do is sit in a waiting room or rearrange your entire day to get care. That’s where your telehealth benefit with MDLIVE comes in—making it easier than ever to connect with a doctor anytime, anywhere.
What is MDLIVE?
MDLIVE is a convenient telehealth service available through your healthcare benefits that allows you to consult with a board-certified doctor for non-emergency medical concerns—right from your phone, tablet, or computer.
Whether you’re at home, at work, or traveling, you can access care in minutes without the hassle of an in-person visit.
Why Use Telehealth?
Using MDLIVE can help you:
- Save time – no commuting or waiting rooms
- Save money – often lower-cost than urgent care or ER visits
- Get care quickly – appointments are available 24/7
- Stay comfortable – receive care from wherever you are
If appropriate, MDLIVE doctors can even send prescriptions directly to your preferred pharmacy.
What Can Be Treated?
MDLIVE is ideal for a wide range of common, non-emergency conditions, including:
- Cold and flu symptoms
- Allergies
- Sore throat
- Cough or respiratory issues
- Earaches and headaches
- Nausea or digestive concerns
- Pink eye and rashes
- Urinary tract infections (UTIs)
- And more
Getting Started is Easy
Follow these steps to begin using your telehealth benefit:
- Visit the RGA member portal at accessrga.com and select Oregon
- Log in or create your account
- Navigate to “Explore Your Benefits”
- Select “See a doctor now” to access MDLIVE
You can also register quickly using the virtual assistant by texting “RGA” to 635483 or calling 1-877-596-8826.
A Few Things to Keep in Mind
- MDLIVE is designed for non-emergency care only
- It does not replace your primary care provider
- Certain prescriptions (like controlled substances) are not available
- Providers may determine when in-person care is more appropriate
