APPLE DEVICE EXCHANGE
The process of exchanging iPads is ongoing. We will be sending them out as we get them ready to go on our end. Again, the exchange will be done on a site-by-site basis and IT will be in contact with you when it’s time for your site to be exchanged. If you have any questions about how the exchange will work, please contact the IT Department.
SUPPORT
There is still some equipment in the field that has old support stickers on them. These stickers DO NOT have the correct phone number or website for obtaining support. We will be rolling out new stickers with correct support contact information as devices are replaced or as new ones are deployed.
For NetHealth support, note that Prime Care only handles password reset requests for NetHealth. Requests for changes in user setup or user security access should go through the IT department. If something is not working correctly or you are receiving error messages in NetHealth, contact NetHealth support.
Please use the contact information below for any IT support needs.
- NetHealth – Optima-support@nethealth.com or 772-403-1301
- Prime Care Technologies – Service@primecaretech.com or (855) 424-3917
- IT Department – IT@infinityrehab.com or 971-412-1971
- Unsure whether to contact our IT Department or Prime Care? Consult this resource on Springboard and directly through this link. For additional questions or concerns, email InfinityITSupport@infinityrehab.com.
EQUIPMENT
We are working on a new and improved process for requesting equipment that will be rolling out shortly. It should greatly improve communications and make fulfilling requests much more efficient. Stay tuned!
- If you have a device request, complete the IT Asset Request Form
- For a status update on your device request, email the IT Department
- For full details, an asset request resource can found on Springboard and directly through this link
