UPDATED ROLLOUT: SHARED USER ACCOUNTS PHASEOUT
As a part of our IT security plan, we are moving away from the shared user accounts the field uses to access a laptop. Instead, clinicians will be signing in using an @infinityrehab.com email address. This will only apply to accessing a laptop, and the process for accessing iPads will be unchanged.
Full-time and part-time clinicians already have an assigned Infinity Rehab email address. Our PRN employees will be assigned an @infinityrehab.com email address. The rollout schedule is updated below:
- Week of June 9: rest of SE1, MID1, MID2 (completed)
- Week of June 16: NDM, MTN2 (completed)
- Week of June 23: WA1, OR6 (completed)
- Week of July 7: WA3 (in progress)
Email assignments and instructions on signing in will arrive via email close to your launch date. DORs and managers will also have login information. Note: the email address for PRN employees is only for signing into your laptop, not for receiving and sending email messages. Should you have any immediate concerns, please contact our IT Department.
DOES YOUR EQUIPMENT HAVE AN OLD STICKER?
Double-check your laptops and tablets! It’s possible you have an outdated IT support sticker. We migrated away from Avamere IT to a new IT servicer, Prime Care, back in 2022. If you still have an old Avamere Service Desk IT sticker, that is no longer valid IT support information. Please email our IT department and request a new sticker for your device.
EQUIPMENT REQUESTS
Reminder: there is a new IT Asset Request Form–do not send emails to IT!
Please use the following link for any equipment requests: IT Asset Requests. Springboard has also been updated with the new link.
IT SUPPORT FLYER
This information is also available on Springboard and Microsoft Teams. Still have questions? You can always reach out to us directly.
- IT Department – IT@infinityrehab.com or 971-412-1971
